Frequently asked questions
Straight answers to what service business owners actually ask us.
How much does an AI front office platform cost?
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Metrili starts at $149 CAD per month for the Starter plan, which includes the inbound AI receptionist, the AI staff copilot, appointment scheduling, contact management, and 100 call minutes per month. Growth ($299 per month) adds the outbound AI caller with callback memory, pre appointment reminder calls, DNC compliance, and consent based SMS. Enterprise ($499 per month) unlocks unlimited user seats and priority support. All plans include a 14 day free trial and month to month billing with no setup fees and no long term contracts.
What kinds of businesses use Metrili?
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Any service business that books appointments. Today Metrili serves dental and medical practices, law firms, automotive repair shops and dealerships, home services (HVAC, plumbing, electrical, cleaning, landscaping), real estate brokerages, trucking and dispatch operators, salons and spas, and general businesses. All three AI agents (inbound receptionist, outbound caller, staff copilot) learn your hours, services, FAQs, and booking rules from your website or a knowledge upload, so the same platform adapts to whatever you do.
Can Metrili handle after hours calls for my business?
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Yes. The inbound AI receptionist is always on: 24 hours a day, 7 days a week, including weekends and holidays. Callers get a natural voice conversation, book appointments into open slots on your calendar, and leave a detailed message if they prefer. Every call is transcribed and the staff copilot surfaces a summary the next morning. Most businesses see a 30 to 50 percent recovery rate on calls they were previously missing.
Does Metrili book appointments directly into my calendar?
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Yes. Appointments are booked in real time during the call based on your configured working hours, service types, and availability. You can connect your existing scheduling system or manage the schedule directly inside Metrili. The AI confirms the booking with the caller on the phone and sends an SMS or email confirmation automatically.
Is Metrili HIPAA and PIPEDA compliant?
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Yes. Metrili is HIPAA compliant and runs on HIPAA eligible AWS infrastructure with a signed Business Associate Agreement (BAA) in place. Metrili also aligns with PIPEDA requirements for Canadian customers. Compliance responsibility ultimately rests with you. You must obtain appropriate consent for call recording and AI voice interactions as required by your jurisdiction.
How long does setup take?
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Most customers are live within 15 minutes. Setup involves claiming a phone number (local or toll free), adding your business knowledge (hours, services, FAQ, or auto importing from your website), picking a voice and name for the AI, and configuring your booking rules. No technical skills required, no hardware to install, no sales call needed.
What happens if the AI can't answer a caller's question?
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The AI answers from the knowledge base you've added: hours, services, pricing, policies, FAQs. If a caller asks something the AI isn't confident about, it politely collects the caller's information, books a callback, or offers to send a follow up message from your team. You review every transcript and can expand the knowledge base so the AI handles that question next time.
Does Metrili work in French or bilingual businesses?
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Yes. Metrili supports English and French natively, and the AI receptionist can greet callers in either language or detect and switch mid conversation. This is particularly useful for Quebec, New Brunswick, and Ottawa area businesses serving bilingual customers.
Can I cancel anytime?
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Yes. All plans are month to month with no long term contracts. Start with a 14 day free trial. You can cancel from the billing dashboard with no cancellation fees and no "talk to sales" hoops.